Privacy Policy

At Loucells Core we respect your privacy. This policy explains what data we collect, how we use it, and your rights.

What we collect

• Data you voluntarily provide when booking a call or emailing us (name, email, message).
• Basic anonymous analytics (page views, device, referrer).

How we use it

• Respond to your inquiries.
• Improve site quality and performance.
• Comply with applicable legal obligations.

Third parties

We don't sell your data. We use carefully chosen providers for hosting (Vercel), scheduling (Cal.com), and email. Each has its own privacy policy.

Landing chat widget

The chat widget in the bottom-right corner is a live demo of the same Trust Stack we deploy for clients. For transparency, this is what it records:

• Every message (yours and the agent's) is written to an append-onlyPostgres audit log, identified by a random session_id generated in your browser (not a tracking cookie; lives only in your tab's sessionStorage).
• The literal content of messages is NOT stored — only a SHA-256 hash of the sanitized text. The conversation itself lives only in your browser's memory.
• If you accidentally paste high-risk PII (SSN, credit card, bank account, API key), the system detects and rejects the message before sending it to the model.
• You can view your own audit trail at any time via the "Audit trail" button in the chat footer — you only see your events, never anyone else's.
• The log is retained indefinitely to preserve hash-chain integrity. To request deletion of events tied to your session_id, email contact@loucellscore.com.

Data processed by AI systems (active clients)

When Loucells Core operates AI agents for a client, the client's data and end-customer data are processed under strict governance principles:

• Zero Data Retention:we use Anthropic's commercial Claude APIs under contracts guaranteeing your data is never persistently cached or used to train third-party foundation models.
• Encryption: TLS 1.3 in transit and AES-256 at rest at the database volume level.
• PII masking: sensitive fields (SSN, payment cards, addresses, identification data) are masked before they reach the language model.
• Immutable audit trail: every agent action is logged append-only. Not even our technical team can alter the record.
• Workspace isolation: client data is isolated using Row Level Security at the database layer.

Your rights

You can request access, correction, or deletion of your data at any time by emailing contact@loucellscore.com.

Contact

For any privacy questions email contact@loucellscore.com.